Shop Info

For 2017, 5% of all proceeds will be donated to the Nature Conservancy.

Since each piece is individually created by hand from start to finish, small variations in form and color are to be expected and part of what make these pieces so unique.  All items are food, microwave, and dishwasher safe, though hand washing is recommended to ensure the longevity of the pieces.


Shipping & Exchanges

Ready to Ship items will usually be shipped in 3-5 business days.  Made to Order items will ship in 3-4 weeks.  Items may be returned for exchange or store credit within 7 days from receipt of goods.  Due to the nature of our work, we cannot issue refunds at this time.  All products must be received in unused, resalable condition with all original packaging to be eligible for return. Shipping charges for the return and exchange item are the responsibility of the buyer.

If there are any issues with your order, please email info@btwceramics.com within 7 days of receipt.  In the unlikely event of damage during shipment, please notify us and keep all of the packaging.  We'll provide further instructions and begin the process of getting a replacement piece to you as soon as possible.

 

Thank you for making btw Ceramics part of your home!